All Items can be returned for a refund within 14 days of the item being received. After 14 days from the date of receipt, the item may not be returned for a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cases where customers can return orders:

• • Product incorrect description.
  • Defective product due to manufacturer.
  • Product expired.
  • The product is damaged during shipping.
  • The product does not work.

Return process

Email us at [email protected]. Including #Your Order, First and Last name, Email address, Phone number, and reason for return. Within 24 working hours, Freshlycofe Store Customer Care will send Return Labels file (have our warehouse address and return shipping method) to your email.

You carefully package for Returned Order, Print, and Paste the Return Labels on the package. Within 7-10 working days. You need to ship Order Return to our warehouse at the address on Return Labels.

Refunds (if applicable)

Refund credits can take 2-5 business days to complete.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If you need any further information about your product, contact us for a consultant:

Name: Freshlycofe
Address: 79 Brookriver Dr
Dallas, TX, 75247 United States
Email: [email protected]
Phone: (607) 351-7565‬